Contact Us

Email support@qwen3-tts.ai or submit the form on this page — both go to the same inbox and get the same response time. You do not need to sign in to use the form. Include your account email and, where relevant, an order ID or voice model name so we can find the record without a follow-up message. To prevent spam, each network can submit up to 5 messages per hour.

Most messages get a first reply from a real person within one business day. Messages sent on weekends or public holidays are answered on the next business day. Billing problems and account suspension appeals are reviewed first. If two business days pass without a reply, check your spam folder, then send the message again and add URGENT to the topic description so we can find it quickly.

Include four things: your account email, what you expected to happen, what happened instead, and the page URL. For generation problems add the voice model name and the approximate time of the request; for billing add the order ID from your receipt. You can attach up to 3 screenshots of 5 MB each, and the message itself can be up to 2,000 characters long.

Yes. The form accepts up to 3 images per message in PNG, JPG, WebP or GIF format, each up to 5 MB. Screenshots of error messages, the voice model page or your payment receipt usually let us resolve the issue in one reply. For audio files, generate a share link or download the clip and send it by email to support@qwen3-tts.ai, because the form only accepts images.

Generally no. Section 5 of our Terms of Service states that fees are non-refundable because computing resources are consumed immediately. If a verified technical failure on our side materially prevents you from using paid features, we may offer service credits, an extended validity period or a prorated refund. Choose the "Billing or refund" topic and include your order ID and a description of the failure.

Cancel the renewal at any time from your account dashboard or the customer billing portal. Cancellation takes effect at the end of the current billing cycle, and you keep full access for the period you have already paid for. If the cancel option does not work for you, send us your order ID through this form and we will cancel the renewal manually and confirm by email.

Subscriptions are charged through our payment partner Creem, which bills your payment method once per billing cycle until you cancel. For duplicate charges, failed payments or plan changes, choose the "Billing or refund" topic and include the order ID shown on your receipt. Unused characters or quota may expire at the end of a plan period, as described in Section 4 of the Terms.

Send the voice model name, the source sample you uploaded and the generated clip that sounds wrong. Most quality problems come from the input: background noise, music under the speech, several speakers, or a sample outside the recommended 5–30 second range. We re-test your sample and reply with either a fix or specific re-recording advice, usually within one business day.

Generated audio in your history is kept for 7 days, so download anything you need within that window. After 7 days the files are removed automatically and may not be recoverable. If a file disappeared earlier than expected, send us the voice model name, the approximate generation time and your account email, and we will check the record for you.

Choose the "Account suspension appeal" topic and include the email or phone number of the suspended account. Accounts are suspended when content violates Section 7 "Prohibited Activities" of our Terms of Service, for example sexually explicit or politically sensitive material. You can submit this form even while suspended, because it does not require signing in. We review every appeal by hand and reply with the outcome by email.

Choose the "Report voice misuse" topic and include the link to the generated audio, the name of the person whose voice was used, and proof that you are that person or their authorized representative. Section 6 of our Terms of Service requires users to own the voice or hold explicit permission from its owner. Confirmed reports lead to the voice model being disabled and the account being reviewed.

Write to us in English or Chinese and you will receive a reply in the same language. Messages in other languages are still answered, usually in English, and may take a little longer because they need translation. Error codes, order IDs and voice model names are safest copied exactly as they appear on screen, whatever language the rest of the message is in.

Use this form and choose the "API / developer" topic so the message goes to an engineer instead of front-line support. Include the endpoint you called, the request body with any keys removed, the HTTP status code and the full response body. Questions about rate limits, concurrency, audio formats and model versions are all handled through this channel.

Check your spam and promotions folders first, since most missing codes end up there. Verification codes expire after 5 minutes, and you can request a new one after 60 seconds, so always use the most recent code. Some company mail servers block automated senders; if a second attempt still fails, contact us from any working address and we will help verify the account.

Your name, email, topic, message and screenshots are used only to answer your request and are stored with the support ticket. If you are signed in, the ticket is also linked to your account so we can look it up faster. We do not sell contact data or use it for marketing. Section 6 of our Privacy Policy explains how long data is kept and how to request deletion.